Privacy Policy

I. Introduction

At BCI Global, we are committed to protecting the privacy and personal information of our clients, website visitors, and other individuals whose data we handle. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us through our website, services, and interactions.
We recognize the importance of maintaining the confidentiality and security of your personal information, and we take this responsibility seriously. This policy aims to provide transparency about our data practices and to ensure that your information is treated with the utmost care and respect.
The types of information we may collect can include, but are not limited to, personal details such as names, contact information, payment details, and other relevant information necessary for the provision of our services or required by law. Additionally, we may collect usage data, such as IP addresses, browser types, and pages visited, to improve our website and services.
By using our website or engaging with our services, you acknowledge and consent to the practices described in this Privacy Policy. If you have any questions or concerns regarding our privacy practices, please do not hesitate to contact us using the information provided at the end of this policy.

II. Information Collection

A. Personal Information Collected

At BCI Global, we may collect various types of personal information from you, depending on the nature of your interaction with us. This information may include, but is not limited to:

  1. Contact details: Such as your name, email address, phone number, and mailing address.
  2. Payment information: If you engage in any transactions with us, we may collect payment details, such as credit card information or billing addresses.
  3. Professional information: Details about your organization, job title, and industry may be collected to better understand your needs and provide relevant services.
  4. Communication records: We may keep records of our communications with you, including emails, phone calls, and other correspondence.

We collect this personal information to facilitate the delivery of our services, process transactions, communicate with you, and comply with legal obligations. The provision of certain personal information may be necessary for us to fulfill our contractual obligations or provide you with the requested services.

B. Usage Data Collected

In addition to personal information, we may automatically collect certain usage data when you visit our website or interact with our online platforms. This data may include:

  1. IP addresses: We may log the IP addresses of devices used to access our website or services.
  2. Browser information: Details about the type of browser and operating system used.
  3. Usage patterns: Information about the pages visited, the time and duration of visits, and other navigational data.
  4. Device information: Certain characteristics of the devices used to access our website or services.

This usage data is collected primarily for analytical purposes, to help us understand how our website and services are being used, and to enhance the user experience. We may also use this information for security purposes, such as detecting and preventing potential threats or malicious activities.

C. Tracking Technologies Used

To collect usage data and provide a personalized experience, we may employ tracking technologies such as cookies and web beacons. These technologies help us understand user behavior, remember preferences, and improve the functionality of our website and services.

  1. Cookies: Small data files that are stored on your device when you visit our website. Cookies can be session-based or persistent, and they help us recognize your device and maintain your preferences across visits.
  2. Web beacons: Also known as pixel tags or clear GIFs, these are small, transparent images embedded in web pages or emails that help us understand user behavior, such as whether an email has been opened or a specific page has been visited.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may impact the functionality and user experience of our website and services.

III. Use of Information

A. Purposes for which information is used

We collect and use the personal and usage information for various purposes, including but not limited to:

  1. Providing and improving services: We use the information to deliver our auditing and certification services, manage client accounts, process payments, and ensure the proper functioning and enhancement of our offerings.
  2. Communication and marketing: We may use the information to communicate with you regarding our services, updates, promotions, or other relevant information. This includes sending newsletters, promotional emails, or other marketing materials, subject to your consent and applicable laws.
  3. Compliance with legal obligations: We may use and disclose the information as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  4. Analytics and website improvement: We analyze usage data to understand how our website and services are used, identify trends and preferences, and make improvements to enhance the user experience.
  5. Personalization: We may use the information to personalize the content, offers, and experiences provided to you, based on your preferences and interests.

B. Sharing of Information (if applicable)

In certain circumstances, we may share your personal information with trusted third parties for the following purposes:

  1. Third-party service providers: We may engage third-party companies or individuals to facilitate our services, such as payment processors, IT service providers, or professional advisors. These parties have access to personal information only as necessary to perform their functions and are obligated to maintain the confidentiality and security of the information.
  2. Business partners: If you have given us consent, we may share your information with our business partners for marketing purposes or to offer you products or services that may be of interest.
  3. Legal requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities, such as courts or government agencies.

We do not sell, trade, or rent personal information to third parties for their own marketing purposes without your explicit consent.

IV. Data Security

At BCI Global, we implement reasonable physical, technical, and administrative safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

We regularly review and update our security practices in accordance with industry standards and emerging threats. Our employees and service providers who have access to personal information are bound by strict confidentiality obligations and are required to maintain the privacy and security of such information.

V. User Rights

At BCI Global, we respect your rights regarding the personal information we collect and process about you. Subject to applicable laws and regulations, you may have the following rights:

A. Access and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections or updates to any inaccurate or incomplete data.

B. Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer this data to another organization.

C. Opt-out Options for Marketing Communications

You can opt-out of receiving marketing or promotional communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly using the information provided in this policy.

To exercise any of these rights or if you have any questions or concerns about our data practices, please contact us using the information provided in the “Contact Information” section of this policy.

VI. Children’s Privacy

Our website and services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 18 or the applicable age of majority in their jurisdiction. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information from our records.

VII. Third-Party Links and Services

Our website or services may contain links to third-party websites, applications, or services that are not operated by BCI Global. This Privacy Policy does not apply to the practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal information.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

VIII. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on our website and revise the “Last Updated” date at the top of the policy.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after the posting of an updated policy constitutes your acceptance of the changes.

IX. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

BCI Global
400 Applewood Crescent, Unit 100, L4K 0C3 Vaughan, Ontario, Canada

Attn: Privacy Officer

We will make every effort to address your inquiries or concerns promptly and in accordance with applicable laws and regulations.